Customer Service Representative - Hybrid Working

At Probe CX, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

With us you can expect to think differently, challenge the norm and find your purpose.Whether you're looking to get back into the workforce, seeking your next stable career development opportunity or just want to try something new this position has you covered.

Are you a positive person with an eager to learn attitude? Do you have strong communication & customer service abilities? And do you have the ability to interpret customer needs & provide suitable solutions?

If so, this is the role you've been looking for! We are currently looking for passionate Customer Service Specialists to join our growing team in our fast paced contact centre located in Maroochydore!

Here's the good info you want to know...

Permanent full time (38hrs p/wk) or part time (20-36hrs p/wk) with multiple start dates available (Please note part time hours are determined based on business needs, not candidate request)
Hourly rate & incentives (You're also PAID for National Public Holidays)
Monday - Friday rotating roster between the hours of 8am - 8pm (Weekend hours may be required as per client needs)
Penalty rates for any weekend work completed and anytime after 7pm
Comprehensive Full Time PAID training onsite with ongoing development opportunities
Hybrid opportunity once you've settled into your new role (mix of onsite & work from home requirements)
Free Undercover Parking
Monthly reward & recognition programs and celebrations (food days, games & prizes)
Fresh fruit available every Tuesday
Employee Referral Program
Tenure Recognition Program
Access to gym membership discounts
Access to a 24/7 employee health, wellness & safety platform
Office located in Maroochydore CBD - close to transport, shopping & food options
A diverse and supportive working environment - everyone is welcome here, and our differences make us stronger!
Please note, this is an Australian based role and due to the nature of our client, to be eligible you must:

Hold current Australian Citizenship,
Be willing and eligible to obtain a security clearance to the level applicable (this is at no cost to you), and
Have lived in Australia for the last 5 consecutive years (a 5-year footprint).
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%!

We look forward to receiving your application!


Company profile
Company Logo for Probe CX
Probe CX
3.4
·
81 reviews
Probe is a globally recognised and award-winning customer experience organisation that designs and deploys solutions to bolster and optimise our client operations. Founded more than 40 years ago and with 15,000-plus staff across five countries, the company delivers exceptional customer experiences through its deep knowledge and capabilities in Contact Centre and Customer Management, Digital Consulting, Intelligent Automation and Analytics.

Our vision is to be the most sought-after and respected outsourced customer experience provider in the markets within which we choose to operate. Most importantly, we are passionately committed to ‘doing it better’.

Probe Group is committed to providing exceptional service to our clients and their customers and we need extraordinary, passionate people in order to do this. We are continually growing and looking for talented people to join our teams in Australia, New Zealand, Asia, North America and Africa.

If you are passionate, driven and committed to delivering the best service and want to work with a company that values you, then we would love to hear from you.

Probe is a globally recognised and award-winning customer experience organisation that designs and deploys solutions to bolster and optimise our client operations. Founded more than 40 years ago and with 15,000-plus staff across five countries, the company delivers exceptional customer experiences through its deep knowledge and capabilities in Contact Centre and Customer Management, Digital Consulting, Intelligent Automation and Analytics.

Our vision is to be the most sought-after and respected outsourced customer experience provider in the markets within which we choose to operate. Most importantly, we are passionately committed to ‘doing it better’.

Probe Group is committed to providing exceptional service to our clients and their customers and we need extraordinary, passionate people in order to do this. We are continually growing and looking for talented people to join our teams in Australia, New Zealand, Asia, North America and Africa.

If you are passionate, driven and committed to delivering the best service and want to work with a company that values you, then we would love to hear from you.

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Australia
Queensland
Maroochydore Show on map Get directions