Family Support Specialist

516593
Varsity Lakes, QLD, 4227
Customer and Marketing
Permanent Full time
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G8 Education is one of Australia’s largest early education and care providers, with more than 400+ centres across Australia and over 10,000 team members who are all helping shape the lives of over 45,000 children every day. Our core values of passion, innovation, dedication, compassion, and integrity, unite us on our journey to ensure the health and happiness of future generations where we are committed to developing a culture that empowers and rewards our family of early childhood educators, teachers, leaders, and support office team members.

The Opportunity

The Family Support Team are the customer service specialists of G8 Education, playing a pivotal role in the acquisition and support of new families joining G8’s network of 430+ Centres and 21 brands.

If selected for this exciting call centre opportunity, you will be responsible for the following:

Deliver high quality customer service in a high-volume contact centre environment, servicing families between 7am-7pm Monday to Friday
Support families over the phone, live chat and via email, providing initial advice on the G8 early learning centre that will suit their needs and arranging centre tours
Outbound calls to assist families through the early learning and care enrolment process to ensure our families are ready to start in centre
Record and maintain our customer enquiries database within our CRM
Understanding and application of G8 Education policy, legislation, the Federal Government’s childcare subsidy and associated processes to effectively respond to customer needs
Work across multiple technology platforms and databases
Identify and escalate complex enquiries
Liaise with our centre network to enhance the quality of support provided to our families and centres
About You

To be successful for this opportunity, you must have experience in the following areas and possess the below personal qualities:

Minimum of 12 months experience working in a customer service role, previous contact centre experience highly regarded.
A genuine interest / passion for early education and childcare
Ability to confidently work across multiple systems and databases
Strong customer service and relationship building skill-set
Clear and concise written and verbal communication skills
Excellent organisation skills and ability to stay focused in a high-volume environment.
Able to work on a 38-hour rotating roster, available to work any shift between the hours of Monday to Friday 7:00am to 7:00pm
Benefits Include:

Competitive salary package
Work From Home & Hybrid working conditions encouraged.
Career development opportunities as part of a large ASX-listed company
Flexible working arrangements and role autonomy
Access a 50% discount on early education and childcare fees at any G8 Education Centre.
Exclusive access to our employee benefits program covering a wide range of discounts and promotions
This is a rare opportunity; if you want a diverse, challenging and personally fulfilling role, apply now!

Please note the advertising closing date is indicative only. G8 Education reserves the right to close the advertisement before this date is reached. Therefore, it is encouraged that you submit your application as soon as possible.

G8 Education is a committed advocate for child protection, safety and wellbeing. We have a zero tolerance for any form of child abuse or harm. The safety and wellbeing of children will always be our priority and all team members are expected to embrace this shared commitment.

Apply now

Australia
Queensland
Varsity Lakes Show on map Get directions